Developing Fatigue Risk Management for the Swiss Air Ambulance Service (Rega)

rega Established in 1952, Rega is the Swiss Air Ambulance Service, providing emergency medical assistance in Switzerland and Lichtenstein, as well as providing Emergency Medivac and repatriation from anywhere in the world back to Switzerland.

Recognising the need for crews to operate at the highest levels of performance, often in extreme conditions, Rega contracted Clockwork to design a Fatigue Risk Management System for the organisation. As well as working closely with the Rega Safety team to develop robust fatigue risk management procedures, the Clockwork team also conducted site assessments at all Rega bases in Switzerland, to evaluate the sleeping facilities provided for Rega crews.

https://www.rega.ch/

We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.

Russel Ellis

Director, Operations Control

Air Astana

We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways

Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.

Pascal Kremer

Safety Manager

Luxair

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Developing Fatigue Risk Management for the Swiss Air Ambulance Service (Rega)

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