Developing Fatigue Risk Management for the Swiss Air Ambulance Service (Rega)

rega Established in 1952, Rega is the Swiss Air Ambulance Service, providing emergency medical assistance in Switzerland and Lichtenstein, as well as providing Emergency Medivac and repatriation from anywhere in the world back to Switzerland.

Recognising the need for crews to operate at the highest levels of performance, often in extreme conditions, Rega contracted Clockwork to design a Fatigue Risk Management System for the organisation. As well as working closely with the Rega Safety team to develop robust fatigue risk management procedures, the Clockwork team also conducted site assessments at all Rega bases in Switzerland, to evaluate the sleeping facilities provided for Rega crews.

https://www.rega.ch/

Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.

Graham Baguley

Operations Director

Titan Airways

Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways

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Developing Fatigue Risk Management for the Swiss Air Ambulance Service (Rega)

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