If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Clockwork Research website. However, you can change your cookie settings at any time.

Contact us:
+44 (0)20 3805 7792

Clockwork Research
Featured Image

Building a comprehensive Fatigue Risk Management System with Southwest Airlines

SouthwestSouthwest Airlines is the world’s largest low cost carrier.  Their 8,000 pilots operate nearly 4,000 flights per day during peak travel season to 98 destinations within the continental United States and to near international locations. Across a 24-month project, Clockwork Research has worked closely with the Southwest Airlines Flight Operations Safety Department to implement a system-wide FRMS for the airline.

Components of the Southwest Airlines FRMS

The Southwest Airlines FRMS project has included a range of activities:

  • the first ever comprehensive fatigue survey of pilots at a US-based airline
  • the development of an effective fatigue reporting system
  • systematic and wide-spread data collection
  • FRMS promotion including the design of online training material, and
  • FRMS assurance processes.


open quote

Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

open quote

Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

open quote

We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways