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Providing the answers to Jet2.com through culture and fatigue surveys

jet2As part of the implementation of its Safety Management System, Jet2.com engaged Clockwork Research to conduct a safety culture survey with their flight and cabin crews in 2010.

To measure the success of the ongoing change programme, subsequent surveys were conducted in 2012 and widened to the entire organisation in 2014.  Complementary fatigue surveys were also deployed with Training Captains to review workload and alertness management.

As the fourth largest scheduled airline in the UK, Jet2.com is in a period of rapid growth.  By regularly surveying its employees, the company is able to understand the impact of change and be agile in its approach to improvement.

Combining online surveys with focus groups has ensured that Jet2.com employees across the business have an opportunity to share their thoughts and opinions about how safety is managed within the company and to make recommendations for change based on their experience.

Clockwork Research is delighted to continue working with Jet2.com on their regular surveys, blending academic rigour with operational experience to ensure that reports are always relevant and useful for our client in their pursuit of continuous improvement.


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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.open quote

Russel Ellis

Director, Operations Control

Air Astana

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Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.open quote

Pascal Kremer

Safety Manager