Providing the answers to Jet2.com through culture and fatigue surveys
As part of the implementation of its Safety Management System, Jet2.com engaged Clockwork Research to conduct a safety culture survey with their flight and cabin crews in 2010.
To measure the success of the ongoing change programme, subsequent surveys were conducted in 2012 and widened to the entire organisation in 2014. Complementary fatigue surveys were also deployed with Training Captains to review workload and alertness management.
As the fourth largest scheduled airline in the UK, Jet2.com is in a period of rapid growth. By regularly surveying its employees, the company is able to understand the impact of change and be agile in its approach to improvement.
Combining online surveys with focus groups has ensured that Jet2.com employees across the business have an opportunity to share their thoughts and opinions about how safety is managed within the company and to make recommendations for change based on their experience.
Clockwork Research is delighted to continue working with Jet2.com on their regular surveys, blending academic rigour with operational experience to ensure that reports are always relevant and useful for our client in their pursuit of continuous improvement.