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Developing EASA-compliant fatigue training for Virgin Atlantic crew

atlanticIn 2014, Virgin Atlantic awarded Clockwork Research a contract to develop a programme of fatigue training for crew, instructors and office personnel. Our brief was to develop fatigue training that was fully compliant with the EASA FTL regulations, tailored to the Virgin Atlantic operation. The fatigue training also had to reflect the feel and style associated with the Virgin brand and provide a truly engaging learning experience for Virgin personnel.

Clockwork Research conducted workshops with key stakeholders from the operation, to better understand the particular needs of the airline. The workshops identified contributors to fatigue experienced by Virgin flight crew and cabin crew. These were then addressed through the fatigue training.

Working closely with Virgin Atlantic’s Safety Team, Clockwork Research created two online fatigue training programmes that met the airline’s regulatory needs, tailored to reflect the characteristics of the crew groups working for Virgin. The online programmes were supported by a series of training workshops providing CRM instructors and rostering and scheduling personnel with the knowledge to enable them and Virgin Atlantic to meet their responsibilities for managing crew fatigue under the new EASA regulations.

Client feedback on the fatigue training

“We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.”

Matt Whipp

Manager, SEP, Security & AvMed Training

Virgin Atlantic Airways


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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.open quote

Russel Ellis

Director, Operations Control

Air Astana

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines