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Clockwork Research

Cultural improvement

The implementation of a Fatigue Risk Management System requires more than a set of manuals, procedures and roster analyses. For the FRMS to be truly effective the organisation needs to have in place a strong reporting culture and a healthy safety culture.

  • Are your employees comfortable reporting fatigue?
  • Will your organisation respond appropriately to these reports?
  • Is there an atmosphere of trust, listening and learning?
  • What might you need to do to make sure that your organisation really gets the value it deserves from the FRMS?

Clockwork Research is able to guide you not only through the tangible elements of implementation such as your policy, reporting mechanism or biomathematical model choice: we can also provide training and support for your people to ensure that the influence they have on your organisational culture is positive.

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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways