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Clockwork Research

LOSA (Line Operations Safety Audit)

Line Operations Safety Audit (LOSA) is a powerful and well-established methodology for using jumpseat observers to assess normal line operations.

Endorsed by the International Civil Aviation Organization (ICAO) and the US Federal Aviation Administration (FAA), the aim of LOSA is to identify operational risks before incidents occur.

A small, select group of line pilots from your airline are trained to be LOSA observers and they collect data in a de-identified manner. The Line Operations Safety Audit therefore collects detailed information on real line performance, as opposed to the “best case” performance recorded during line checks.

Clockwork Research has extensive experience conducting LOSAs for airlines including easyJet, Cathay Pacific and OMNI Helicopters International.  We undertake the training of observers and provide ongoing support to ensure the integrity of the information collected.

Clockwork Research can also assist by undertaking a thorough analysis of the data to outline operational risks, with findings detailed in a comprehensive report.

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways

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Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.open quote

Pascal Kremer

Safety Manager

Luxair