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Clockwork Research

Senior management

The successful introduction of a fatigue management programme requires the support and understanding of senior management.

Clockwork Research regularly delivers management briefing sessions to senior management teams, to provide all the information they need to enable them to meet their responsibilities for managing fatigue.

During these interactive sessions we address frequently asked questions including:

  • Fatigue and tiredness – what’s the difference?
  • What consequences does fatigue have for safety and operational performance?
  • What is fatigue management and how does it differ from managing fatigue using FTL?
  • When is a crew member too fatigued to operate – and when are they just a bit tired?
  • How can we be sure our crew are engaged with our reporting system – and are honest in their reports?
  • What are the benefits of fatigue management for the operation?
  • What safety performance indicators should we collect and analyse?
  • How will actively managing fatigue improve our performance?


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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.open quote

Russel Ellis

Director, Operations Control

Air Astana

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways