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Clockwork Research

Developing Competence to Manage Fatigue Risk

FRM Competence Development and Mentoring Service

We conduct a Training Needs Analysis (TNA) prior to designing an individual or group competence development plan.  The competence development plan usually comprises a combination of one-to-one mentoring sessions as well as recommendations for formal training courses.

Key areas of Focus

The area of focus for the mentoring service very much depends on the role of the group or individual, and their current level of competence. As an example, our mentoring service for individuals new to the role of FRM manager enables them to:

  • Have a clear understanding of the intent of the relevant regulations for fatigue risk management, and how this should be met in their specific operation
  • Implement a fatigue reporting system, including fatigue report design, feedback to staff members, database design, and the calculation of meaningful metrics relating to fatigue hazards
  • Conduct schedule analysis using a bio-mathematical fatigue model, to identify causes of fatigue in the operation, and to obtain an overview of schedule-related fatigue hazards
  • Complete a systematic assessment of the role of fatigue in events
  • Conduct fatigue surveys, including question design, administration and analysis
  • Manage Fatigue Safety Advisory Group (FSAG) meetings
  • Identify mitigators for fatigue hazards
  • Engage with senior management regarding fatigue hazards and necessary mitigations

Part of our Fatigue Risk Management Portfolio

Part of our suite of Fatigue Risk Management Training and Consultancy Services, our mentoring service is ideal for organisations where FRM experience is immature.  It recognises that safety professionals in an organisation need to develop specialised competence if the organisation’s FRM is to thrive and deliver benefit.  We offer this support as a stand-alone service, but it is most effective when it forms part of an organisation’s journey from understanding FRM to learning how to apply the principles for performance improvement.

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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.open quote

Pascal Kremer

Safety Manager

Luxair