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Clockwork Research

Developing Competence to Manage Fatigue Risk

FRM Competence Development and Mentoring Service

We conduct a Training Needs Analysis (TNA) prior to designing an individual or group competence development plan.  The competence development plan usually comprises a combination of one-to-one mentoring sessions as well as recommendations for formal training courses.

Key areas of Focus

The area of focus for the mentoring service very much depends on the role of the group or individual, and their current level of competence. As an example, our mentoring service for individuals new to the role of FRM manager enables them to:

  • Have a clear understanding of the intent of the relevant regulations for fatigue risk management, and how this should be met in their specific operation
  • Implement a fatigue reporting system, including fatigue report design, feedback to staff members, database design, and the calculation of meaningful metrics relating to fatigue hazards
  • Conduct schedule analysis using a bio-mathematical fatigue model, to identify causes of fatigue in the operation, and to obtain an overview of schedule-related fatigue hazards
  • Complete a systematic assessment of the role of fatigue in events
  • Conduct fatigue surveys, including question design, administration and analysis
  • Manage Fatigue Safety Advisory Group (FSAG) meetings
  • Identify mitigators for fatigue hazards
  • Engage with senior management regarding fatigue hazards and necessary mitigations

Part of our Fatigue Risk Management Portfolio

Part of our suite of Fatigue Risk Management Training and Consultancy Services, our mentoring service is ideal for organisations where FRM experience is immature.  It recognises that safety professionals in an organisation need to develop specialised competence if the organisation’s FRM is to thrive and deliver benefit.  We offer this support as a stand-alone service, but it is most effective when it forms part of an organisation’s journey from understanding FRM to learning how to apply the principles for performance improvement.

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We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.open quote

Russel Ellis

Director, Operations Control

Air Astana

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways