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Contact us:
+44 (0)1276 855 412

Clockwork Research

Fatigue Management Training

Clockwork Research are experienced in providing training across different populations and industries. We provide training for:

  • regulators in how to oversee and evaluate operator FRM,
  • managers focused on their organisational responsibilities,
  • Fatigue Safety Advisory Group (FSAG) members, focused on their very specific role in effective FRM,
  • schedulers in how to build schedules that limit fatigue, and
  • employees in how to manage their own fatigue and their responsibilities under FRM.

Our Training Service

To develop an effective training package, we first undertake a Training Needs Analysis (TNA). The TNA considers your training objectives and evaluates the extent to which they are being met. A TNA includes the following activities:

  • review of any existing FRM training content and your FRM processes and procedures, interviews, focus groups and discussions with key stakeholders and employees to understand their needs
  • attending current training sessions on fatigue or human factors, where possible
  • review of fatigue reports to gauge the maturity of the system, and employees’ understanding of how to manage fatigue

Once your needs are established, we work with you to develop a Training Design Document, which describes the learning objectives and core content of the training programme. This document outlines the necessary competencies that must be achieved through the training.

As all operators have their own needs, we offer two different services at this point:

  • The Training Design Document can be used by your internal training team to develop and deliver the content, or
  • We work with you creatively to develop and deliver the training content in the most effective combination of formats for the trainees, including mentoring, classroom training, online training or a combination of online and face-to-face training.

Key Benefits of following a tailored training approach

  • Your training increases employee competence to manage their fatigue risk, rather than simply ‘ticking a box’
  • Your training recognises current fatigue hazards and reflects current processes
  • You can demonstrate that your training is addressing lessons learned, and that your FRM is improving
  • Training is consistent and learning outcomes are met irrespective of who delivers it
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We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.open quote

Russel Ellis

Director, Operations Control

Air Astana

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways