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Contact us:
+44 (0)20 3805 7792
info@clockworkresearch.com

Clockwork Research

Fatigue Management Training

Clockwork Research are experienced in providing training across different populations and industries. We provide training for:

  • regulators in how to oversee and evaluate operator FRM,
  • managers focused on their organisational responsibilities,
  • Fatigue Safety Advisory Group (FSAG) members, focused on their very specific role in effective FRM,
  • schedulers in how to build schedules that limit fatigue, and
  • employees in how to manage their own fatigue and their responsibilities under FRM.

Our Training Service

To develop an effective training package, we first undertake a Training Needs Analysis (TNA). The TNA considers your training objectives and evaluates the extent to which they are being met. A TNA includes the following activities:

  • review of any existing FRM training content and your FRM processes and procedures, interviews, focus groups and discussions with key stakeholders and employees to understand their needs
  • attending current training sessions on fatigue or human factors, where possible
  • review of fatigue reports to gauge the maturity of the system, and employees’ understanding of how to manage fatigue

Once your needs are established, we work with you to develop a Training Design Document, which describes the learning objectives and core content of the training programme. This document outlines the necessary competencies that must be achieved through the training.

As all operators have their own needs, we offer two different services at this point:

  • The Training Design Document can be used by your internal training team to develop and deliver the content, or
  • We work with you creatively to develop and deliver the training content in the most effective combination of formats for the trainees, including mentoring, classroom training, online training or a combination of online and face-to-face training.

Key Benefits of following a tailored training approach

  • Your training increases employee competence to manage their fatigue risk, rather than simply ‘ticking a box’
  • Your training recognises current fatigue hazards and reflects current processes
  • You can demonstrate that your training is addressing lessons learned, and that your FRM is improving
  • Training is consistent and learning outcomes are met irrespective of who delivers it
open quote

Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.open quote

Pascal Kremer

Safety Manager

Luxair