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Clockwork Research

FRM Diagnostic

Fatigue Risk Management (FRM) Diagnostic

Through the Fatigue Risk Management Diagnostic process, you will gain the confidence to answer the following questions:

  • Are our FRM processes as effective as we want and need them to be?
  • What are our key organisational fatigue risks, and are we managing them appropriately?
  • Where do we need to adjust or add FRM processes, and how do we go about this?

An FRMD involves:

  • Evaluation of your documentation for compliance with the relevant regulatory requirements and industry best-practice
  • Interviews with key stakeholders and focus groups with employees to understand context and culture
  • Quantifying the level of fatigue associated with work schedules using a bio-mathematical fatigue model
  • Environmental assessment of sleep and work facilities

The FRMD identifies any FRM processes that are missing or not working as intended, and provides an FRM Implementation Plan or FRM Improvement Plan. The purpose of the plan is to provide you with:

  • Peace of mind that fatigue risks are being effectively managed
  • The ability to demonstrate, for example to your Regulator, that fatigue risk is being effectively managed


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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways

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Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.open quote

Pascal Kremer

Safety Manager