FRM Diagnostic

Fatigue Risk Management (FRM) Diagnostic

Through the Fatigue Risk Management Diagnostic process, you will gain the confidence to answer the following questions:

Are our FRM processes as effective as we want and need them to be?
What are our key organisational fatigue risks, and are we managing them appropriately?
Where do we need to adjust or add FRM processes, and how do we go about this?

An FRMD involves:

Evaluation of your documentation for compliance with the relevant regulatory requirements and industry best-practice
Interviews with key stakeholders and focus groups with employees to understand context and culture
Quantifying the level of fatigue associated with work schedules using a bio-mathematical fatigue model
Environmental assessment of sleep and work facilities

The FRMD identifies any FRM processes that are missing or not working as intended, and provides an FRM Implementation Plan or FRM Improvement Plan. The purpose of the plan is to provide you with:

Peace of mind that fatigue risks are being effectively managed
The ability to demonstrate, for example to your Regulator, that fatigue risk is being effectively managed

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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.

Graham Baguley

Operations Director

Titan Airways

We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.

Russel Ellis

Director, Operations Control

Air Astana

Luxair has built a strong link to Clockwork over the past years. Not only did they help us to develop successful fatigue surveys with our cabin and cockpit crews but they also played a major role in the development of our fatigue reporting, our FRMS training and the analysis of our scheduling practices. Clockwork's staff were always open to our ideas/thoughts and with their professionalism and dedication helped us achieve our goal of mitigating fatigue related risks through our SMS.

Pascal Kremer

Safety Manager

Luxair

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