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Clockwork Research

FRM Diagnostic

Fatigue Risk Management (FRM) Diagnostic

Through the Fatigue Risk Management Diagnostic process, you will gain the confidence to answer the following questions:

  • Are our FRM processes as effective as we want and need them to be?
  • What are our key organisational fatigue risks, and are we managing them appropriately?
  • Where do we need to adjust or add FRM processes, and how do we go about this?

An FRMD involves:

  • Evaluation of your documentation for compliance with the relevant regulatory requirements and industry best-practice
  • Interviews with key stakeholders and focus groups with employees to understand context and culture
  • Quantifying the level of fatigue associated with work schedules using a bio-mathematical fatigue model
  • Environmental assessment of sleep and work facilities

The FRMD identifies any FRM processes that are missing or not working as intended, and provides an FRM Implementation Plan or FRM Improvement Plan. The purpose of the plan is to provide you with:

  • Peace of mind that fatigue risks are being effectively managed
  • The ability to demonstrate, for example to your Regulator, that fatigue risk is being effectively managed


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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways