FRM Refresher Training
Our Training Service
To develop an effective refresher training package, we first undertake a Training Needs Analysis (TNA). The TNA considers your training objectives and evaluates the extent to which they are currently being met. A TNA includes the following activities:
- review of existing fatigue management training content and your FRM processes and procedures,
- interviews, focus groups and discussions with key stakeholders and employees to understand their needs and current level of understanding of FRM
- attending current training sessions
- review of fatigue reports to gauge the maturity of the system and employees’ understanding of how to manage fatigue
Once your needs are established, we work with you to develop a Training Design Document, which describes the learning objectives and core content of the refresher training. This document outlines the necessary competencies that each group (for example crew and schedulers) will achieve through the refresher training.
As all operators have their own needs, we offer two different services at this point:
- The Training Design Document can be used by your internal training team to develop and deliver the content, or
- We work with you creatively to develop and deliver the training content in the most effective combination of formats for the trainees, including mentoring, classroom training, online training or a combination of online and face-to-face training.
Key Benefits of a tailored recurrent training approach
- Your refresher training increases employee competence to manage their fatigue risk, rather than simply ‘ticking a box’
- Your refresher training recognises current fatigue hazards and reflects current processes
- You can demonstrate that your refresher training is addressing lessons learned, and that your FRM is improving
- Training is consistent and learning outcomes are met irrespective of who delivers it