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+44 (0)20 3805 7792
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Clockwork Research

FRM Refresher Training

Our Training Service

To develop an effective refresher training package, we first undertake a Training Needs Analysis (TNA). The TNA considers your training objectives and evaluates the extent to which they are currently being met. A TNA includes the following activities:

  • review of existing fatigue management training content and your FRM processes and procedures,
  • interviews, focus groups and discussions with key stakeholders and employees to understand their needs and current level of understanding of FRM
  • attending current training sessions
  • review of fatigue reports to gauge the maturity of the system and employees’ understanding of how to manage fatigue

Once your needs are established, we work with you to develop a Training Design Document, which describes the learning objectives and core content of the refresher training. This document outlines the necessary competencies that each group (for example crew and schedulers) will achieve through the refresher training.

As all operators have their own needs, we offer two different services at this point:

  • The Training Design Document can be used by your internal training team to develop and deliver the content, or
  • We work with you creatively to develop and deliver the training content in the most effective combination of formats for the trainees, including mentoring, classroom training, online training or a combination of online and face-to-face training.

Key Benefits of a tailored recurrent training approach

  • Your refresher training increases employee competence to manage their fatigue risk, rather than simply ‘ticking a box’
  • Your refresher training recognises current fatigue hazards and reflects current processes
  • You can demonstrate that your refresher training is addressing lessons learned, and that your FRM is improving
  • Training is consistent and learning outcomes are met irrespective of who delivers it
open quote

Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

open quote

We have been working closely with Clockwork since 2013. They have been instrumental in the airline successfully setting up an effective fatigue programme, through an in-depth analysis of the airlines operations and produced excellent training materials to improve the crew understanding of fatigue. The staff at Clockwork are extremely knowledgeable and professional, making it easy to achieve good results in reducing the risks associated with fatigue in our very complex environment.open quote

Russel Ellis

Director, Operations Control

Air Astana

open quote

We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways