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Providing the answers to Jet2.com through culture and fatigue surveys

jet2As part of the implementation of its Safety Management System, Jet2.com engaged Clockwork Research to conduct a safety culture survey with their flight and cabin crews in 2010.

To measure the success of the ongoing change programme, subsequent surveys were conducted in 2012 and widened to the entire organisation in 2014.  Complementary fatigue surveys were also deployed with Training Captains to review workload and alertness management.

As the fourth largest scheduled airline in the UK, Jet2.com is in a period of rapid growth.  By regularly surveying its employees, the company is able to understand the impact of change and be agile in its approach to improvement.

Combining online surveys with focus groups has ensured that Jet2.com employees across the business have an opportunity to share their thoughts and opinions about how safety is managed within the company and to make recommendations for change based on their experience.

Clockwork Research is delighted to continue working with Jet2.com on their regular surveys, blending academic rigour with operational experience to ensure that reports are always relevant and useful for our client in their pursuit of continuous improvement.


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Titan Airways engaged with Clockwork to assist in the development of training to meet both the regulatory needs of EASA-FTL and the unique fatigue management challenges that we face in an ad-hoc operating environment. Clockwork’s approach to the task was methodical and also sympathetic to the diverse operation types we have. The communication from the Clockwork team was excellent throughout the project including ongoing support after release. The final training product truly combined the theoretical and practical aspects of fatigue management with the Titan operating environment and ethos.open quote

Graham Baguley

Operations Director

Titan Airways

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Clockwork’s insights and experience enabled us to improve our data collection rates and their analytical skills offered invaluable insights into operational issues. It is fair to say that Clockwork has caused us to completely rethink our LOSA process, turning it into a true added-value proposition.open quote

Norman MacLeod

Human Factors Manager

Cathay Pacific Airlines

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We embarked on a complex project with Clockwork and the team at Clockwork were receptive to our ideas and made sure they immersed themselves in our own company culture. This relationship building gave us the ability to give open and honest feedback from both parties which resulted in an excellent programme that our cabin crew could use that was appropriate to their roles and easy to relate to.open quote

Matt Whipp

Manager SEP, Security & AvMed Training

Virgin Atlantic Airways